Case Studies/Leathershire
Case Study

How Leathershire Cut Reporting Time by 80% and Recovered £38,000 in Lost Revenue

A UK premium leather goods brand was drowning in disconnected data. Here is what we built — and what changed.

80%

Less time on reporting

£38,000

Revenue recovered in 90 days

23%

Increase in repeat purchases

5 weeks

Full system live

Industry: Premium Leather Goods · DTCLocation: United KingdomTeam: ~25 employeesRevenue: £2M–£4M annually
Channels: Shopify · Meta Ads · Google Ads · Klaviyo · Zendesk · Amazon Store

The Problem

Five tools. Zero connection. Nobody had the full picture.

📊

Data Everywhere, Clarity Nowhere

Shopify, Meta Ads, Google Ads, Klaviyo, Zendesk, and Amazon Store all lived separately. The team had no single view of what was actually driving revenue.

Monday Morning Report Hell

Every Monday, someone spent 3–4 hours copying numbers from 6 different platforms into a spreadsheet. By the time it was ready, the data was already outdated.

📉

Customers Leaving Silently

High-value customers were quietly churning. No system was watching. No alerts were firing. The team only noticed when it was too late.

🛒

Amazon vs Shopify Blind Spot

The brand sold on both Shopify and Amazon but had no way to compare performance, understand which channel was more profitable, or unify customer data across both.

🎧

Support Team Flying Blind

When a customer contacted support on Zendesk, the agent had no context — no order history, no LTV, no idea where they came from. Every conversation started from zero.

What Shopex Built

One AI system connecting everything — built in 5 weeks.

01

Connected All 6 Platforms

We integrated Shopify, Meta Ads, Google Ads, Klaviyo, Zendesk, and Amazon Store into one unified data layer. For the first time, the team could see everything in one place.

02

Automated Weekly Revenue Report

Every Monday at 8am, a revenue report lands automatically — Shopify vs Amazon performance, ad spend vs revenue, top products, and weekly trends. Zero manual work.

03

Churn Risk Alert System

AI monitors every customer. If a high-value buyer has not reordered in 60 days, the system flags them automatically and triggers a Klaviyo re-engagement flow.

04

Shopify vs Amazon Profit Dashboard

A live dashboard showing revenue, margin, returns, and ad attribution across both channels side by side — updated daily, no manual input needed.

05

Smart Support Context Cards

When a customer contacts Zendesk, the agent instantly sees their full profile — order history, lifetime value, which ad they came from, and their churn risk score.

The Results

Measurable impact within 90 days of go-live.

80%

Reduction in time spent on weekly reporting

14 hours saved every week

£38,000

Revenue recovered from churn alert system

In the first quarter after go-live

23%

Increase in repeat purchase rate

Within 90 days of go-live

2 channels

Amazon vs Shopify profit clarity

Achieved for the first time

45 min

Support first-response time

Down from 6 hours

5 weeks

Full system built, tested, and live

From kickoff to go-live

How We Worked Together

Three tiers. No big upfront commitment.

AuditWeek 1

$800

We reviewed all 6 tools, mapped the data flows, and identified the top 5 revenue leaks. Delivered a clear roadmap in 3 days.

Pilot BuildWeeks 2–3

$4,500

Built the core automation — Monday report + churn alert system. Leathershire saw real results before committing to the full rollout.

Production RolloutWeeks 4–5

$12,000

Expanded to the full system — Amazon integration, Zendesk context cards, profit dashboard. Full team training and go-live support included.

Now on monthly retainer — $800/mo for monitoring, improvements, and new automations.

Running a Similar Business?

If you sell on Shopify, Amazon, or both — and your data is all over the place — we can build you the same system. Book a free 30-minute call and we will show you exactly where to start.

Book a Free 30-Min CallFree · 30 minutes · No commitment