FalconStor | AI Assistant
IBM watsonx-Powered AI Assistant for Data Protection and Disaster Recovery Guidance
FalconStor Thomas is an AI-driven virtual assistant that provides real-time, conversational guidance for complex IBM Power and hybrid cloud data protection challenges.
Traditional support portals were reactive and inefficient, leaving teams without the rapid, context-specific guidance needed for intricate configurations.
Our solution leveraged IBM watsonx to create an intelligent assistant that delivers tailored solutions 24/7, transforming how teams access expert knowledge.
The Challenge
Develop an AI-powered assistant that could understand complex IBM Power environments and provide instant, accurate guidance for data backup, recovery, and workload protection. The key challenges included:
Complex Configuration Guidance
IBM Power and hybrid cloud environments have intricate configurations with varying best practices across platforms, making it difficult for teams to find specific, accurate guidance quickly.
Reactive Support Limitations
Traditional support portals and documentation required manual searching and were often outdated, leaving teams waiting for answers during critical situations.
Knowledge Accessibility Gap
Sales reps, developers, and technical teams needed immediate, context-aware assistance without relying on extensive training or sifting through lengthy documentation.
Our AI Solution
We built an intelligent virtual assistant using IBM watsonx, specifically trained on FalconStor's product knowledge and best practices. The solution included:
Some of our deliverables included:
IBM watsonx AI Engine
Leveraged IBM's advanced AI platform, trained on FalconStor's complete knowledge base including FAQs, architecture guidance, compliance checks, and best practices for IBM Power environments.
Conversational Chat Interface
Developed an intuitive chat-based frontend that provides natural, conversational assistance with prompt recommendations, resource links, and contextual understanding of user needs.
Context-Aware Intelligence
Implemented advanced logic to understand user context, including IBM Power workloads, disaster recovery scenarios, and specific technical requirements, enabling tailored solution delivery.
Seamless Integration
Embedded the assistant directly into FalconStor's website and CRM tools, allowing for immediate access without disrupting existing workflows or requiring additional logins.